Shipping policy
U.S. Domestic Shipping
At this time, we ship within the United States, excluding Alaska and Hawaii.
Processing & Shipping Time
Please allow 2-7 business days for order production, processing, and shipping. Once your order has shipped, you will receive an email confirmation with tracking details.
Shipping Rates & Delivery Estimates
- Shipping is a flat rate of $8.00 for all domestic U.S. orders.
- Enjoy free shipping on orders $79+ for all domestic U.S. orders.
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All orders are shipped through USPS. Shipping costs are applied at checkout.
Shipping Address & Delivery Responsibility
Please ensure the shipping address you provide is a secure location to prevent lost or stolen packages. South Shore Scents Co. is not responsible for orders marked as delivered by USPS but reported as lost or stolen. If this occurs, please contact USPS directly to resolve the issue.
How to Track Your Order
When your order has shipped, you will receive an email notification with a tracking number. Please allow up to 48 hours for tracking updates to appear.
Delayed or Missing Orders
If you have not received your order within 5 business days of receiving your shipping confirmation email, please reach out to us at support@southshorescentsco.com with your name and order number, and we will assist you.
For any additional shipping inquiries, feel free to contact us.