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Frequently Asked Questions:
Order & Shipping
1. How can I track my order?
You’ll receive a tracking number by email once your order is shipped. Use it on our website or the carrier’s site to check your delivery status.
2. How long does shipping take?
Most orders are delivered within 3–7 business days.
3. Do you offer international shipping?
No, not at this time. I currently ship to all locations within the U.S.A. only.
4. Can I change or cancel my order?
You can change or cancel your order as long as it hasn’t shipped yet. Just reach out to me as soon as possible, and I’ll do my best to help.
5. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options at checkout.
Product & Returns
1. What is your return policy?
Due to the nature of handmade products, all sales are final.
If your order arrives damaged or there’s an issue, please contact me within 48 hours and I’ll be happy to make it right.
2. Are your products covered by warranty?
Because candles and home fragrances are consumable products, they aren’t covered by a formal warranty.
But if there’s ever an issue with your order, just reach out — I’m always here to help.
3. Do you offer discounts for bulk purchases?
Yes, special pricing is available for large or business orders. Reach out to us for more information.
4. Is my personal information secure?
We take privacy seriously and use advanced security measures to protect your data.
5. How can I contact customer support?
You can reach us via email or through our Contact Us page. We aim to reply within 24-48 hours.